Party Rental FAQ
How do I reserve my items?
The simplest method for reserving your items is to contact us through our website or by email. To receive an accurate quote, please include a complete list of all items and services that you are interested in, along with the event location and date. To reserve items, we require a signed job contract along with a 50% reservation fee. Special Order Items must be paid for in full at the time of booking.
What is the reservation fee?
The reservation fee for a rental is 50% of the total order amount. A reservation fee is required in order to reserve all of the rental items and services that you are requesting for your event date. Once your reservation is complete, the items and services are no longer available to anyone else for the duration of your rental period. This guarantees all items that you need are available at the time of your rental.
Is my reservation fee refundable if I change my mind?
The reservation fee is non-refundable since we are reserving the items and services specifically for your event and are not able to provide them to anyone else.
Can I make changes to my order after it is placed?
Absolutely! You may adjust your rental order up to 60 days prior to your event or party. Just remember that the reservation fee is non-refundable, so if you reduce more than 50% of your order, you would be forfeiting a portion of the reservation fee. Within 60 days prior to your event, and up to 10 days prior, you may reduce up to 10% of your order total. All final changes, counts, and payments are due 10 days prior to your event. You are always free to add to your order, provided we have the additional items available.
How far in advance do you recommend that I reserve my items?
You should go ahead and reserve items as soon as you know you will need them. We work to keep ample stock at all times but do run out on busy weeks. Our custom party rental items book out early, as we have limited quantities available.
Do you have an order minimum for delivery?
Yes, there is a minimum rental order in order to qualify for delivery services. Order minimum, delivery fees, and pick-up fees are dependent on the event details (date, location, etc.) You are also welcome to pick up smaller orders from our warehouse, but some of our items are not available for pickup.
Do I have to wash my dishes or linens?
All linens and dishes are provided to you clean and ready to use. A bag is provided for linens to deposit them in at the end of your event. We launder them after they are returned to us. All plates and glassware are delivered clean and polished in racks. After use, please rinse all items free of any food/drink debris, and place them back in the original racks.
Do you offer site visits?
For large events, custom lighting, or custom draping, we can come and meet with you to evaluate the space. We charge a $50 site visit fee, but that is credited if you reserve the items with us.
When will you deliver my items?
Delivery is dependent on your needs and venue restrictions. Weekends are typically our busiest days for delivery. Many venues require same-day deliveries. Therefore, if your event is held at a private residence or venue without restrictions, our preference is to deliver a day or two prior to the event and pick up in a similar fashion after the event. We ask that you indicate your preference and event times at the time of rental. Our schedules are prepared a week in advance and will make contact to provide a time frame for our planned arrival. If you require a specific time, we are able to send a separate delivery crew but charge and additional $100 for this service.
What size linens will I need?
Please refer to our linen sizing guide if you have questions regarding the size of the linens. Feel free to email us with any additional questions.
What if there is bad weather on the day of my event?
We certainly hope for great weather on the day of your event! However, the weather in Florida can be very unpredictable. We strongly recommend that you have a backup plan in place and obtain Event Insurance in case of bad weather. We also ask that you inform us ahead of time of your backup plan so that we can attempt to schedule our deliveries accordingly. As bad weather is completely outside of our control, please note that we do not offer any refunds in the event of bad weather.
What if I need to get a hold of someone after hours?
We have someone on call 24/7 in case of emergencies. For any after-hours service, please call us at 813-240-5474. On our voicemail, we note the name and cell phone number of whoever is on call that day. Please dial the phone number provided and leave a voicemail. Someone will return your call within 30 minutes.
How will my tent be secured?
Grass – When setting up your tent, we typically drive a 42” stake into the grass in 2 places at each corner and 1 at each additional leg. The stakes will be approximately 4’ away from the tent, with a white strap running from the top of the tent to the stake itself.
Asphalt – If your tent is going on asphalt, we will have to drill 1 1/2” diameter holes at each place that we need a stake. We can then drive our stakes in the ground, just the same as if we were setting up on grass. When we come back to pickup the tent, we will patch all holes with either asphalt patch or a plug.
Concrete – If your tent is going on concrete, we will drill 1/2” diameter holes to secure your tent with concrete anchors. Our straps will run from the top of the tent down to the concrete anchors. When we pickup the tent, we will patch all holes with concrete patch, however we cannot guarantee an exact color match.
Other – If your tent is going on any surface that we are not allowed to drill through or drive stakes, it may be possible to secure your tent by other means. Please contact us prior to booking if this is the case, so that we can ensure that we come out with the proper equipment. There will be an additional fee to secure any tent that we cannot stake.
For any additional questions or information, please contact us at 813-240-5474.